Customer Support

The main aim of the Customer Support Department of HotelTime a.s. is to provide quick and effective help to all users of the system if and when they need it. We consider a reliable and high quality response the main characteristic of Customer Support.

Requests can be made by phone, e-mail or personally. The time of each request is registered, it is then carefully processed and responded to within 24 hours after it is received. If an answer cannot be sent to the user within the guaranteed time, we keep the user informed about the progress of their request and offer another usable solution within the system until the right solution is found.

The Customer Support Team consists of people who provide not only customer support for the system, but thanks to their practical experience in the hotel industry they can adapt their response to a hotel situation which is not fully within the HotelTime system functions.

Contact

For help with using HotelTime system functions either phone or email.

Phone support- HOTLINE

Phone number: + 420 604 200 006

Phone Support is available on working days from 8 a.m. to 8 p.m. On Saturdays, Sundays and public holidays the HOTLINE line is open from 8.30 a.m. to 12.30 a.m..

E-mail support

E-mail: support@hoteltime.cz

E-mail support is available on working days from Monday to Friday from 8 a.m. to 5.30 p.m. If your message is received at any other time it will be automatically registered and we will answer you as soon as possible.

Head of the Customer Support Department

Jan Kubeš, DiS.

position in the company: Senior Support Manager
in the company since: 07/ 2008
age: 30
contact: jan.kubes@hoteltime.cz

"From the beginning of my working career I have been employed in the hotel industry where I gained the best experience in customer relations. I am very proud of being a part of Prague's best hotels market. Professional training, management skills, team leadership, learning, taking responsibility and making important and immediate decisions, business activities, team work, crisis management I use all these aspects and many others not only in everyday communication with you, our customers, but also during the training that I carry out as part of my work.”